Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call and ask to speak with Dirk.
1. What are the Hospital hours?
Our hospital is open Monday to Friday from 8:00am to 6:00pm. On Saturdays we are open from 8:00am until noon. The clinic is closed on Sunday.
2. Do I need to have an appointment?
Yes, patients are seen by appointment.
3. What forms of payment do you accept?
Cash, Cheque, Mastercard, Bankcard, Visa, American Express and Bartercard.
4. Can I make payments?
Payment is required at the time of service.
5. At what age can I have my pet spayed or neutered (desexed)?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
As we use dissolving skin sutures, there is not the need for a return visit just to have sutures removed. Nor is your pet bothered by the irritations that skin sutures often cause.
8. Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets?
No, we don't as our Council requires a Caretaker on site 24 hours a day if a pet is being housed on site. This is why we often take our hospitalised patients home with us, or if they are too ill to travel, then Dr Liz sleeps at the clinic in the clinic flat at the back of the building.
10. What are your kennels like?
Our hospital areas are big enough to house a Great Dane comfortably, with enough cosiness to make a scared kitty feel safe. We have seperate areas for our cats and our dogs, and we use pheromonotherapy to help our admitted pets.