Russell Vale Animal Clinic

17 Bellambi Lane
Bellambi, NS 2518

(024)284-5988

www.animalclinic.com.au

COVID 19 - RVAC STYLE

Updated 11th July 2021

Days we are likely to be closed Days we are likely to have reduced open hours
Tuesday 27th July Open 9 am to 1 pm Thursday 29th July
Tuesday 10th August Open 9 am to 1 pm Friday 30th July
Tuesday 24th August Open 9 to 3 pm Tuesday 3rd August and Friday 13th August

Email vet dog cat advice pet wollongong bellambi russell vale woonoona bulli

Oh wow, I thought 2020 was bad, but here we are again in July 2021 again, but this time it is worse than before. 

Effective immediately -

  • One adult per pet consultation.  
  • Mask wearing is compulsory whilst indoors - we do have masks available on the counter for your convenience
  • Service NSW sign in is now compulsory from 12 July 2021 - Refusal to sign in will not be tolerated. 
  • Please use hand sanitiser often 
  • If possible, take advantage of our side window for supplies rather than entering our building. 
  • Email contact is most currently the most effective way to contact us. 

We are not accepting any "walk in" appointments. 

Essential Vs Non Essential Services -Veterinary Services are considered as an "Essential Service" due to animal welfare issues.  We do ask though that if possible, book all non essential services for the future rather than now, to allow us to look after more critical cases. 

Our Operating Theatre - Will be operating as usual.  Bookings essential. It is not "Business As Usual", it is "business in a manner that shows that we care for our community, you and your pet."   To reduce contact time on admission and discharge, we will be doing those via phone and email.

How will it all work? 

All bookings for Real Dr Liz must be made through your pet portal. Our home page has the link to this. 

Email Dr Liz: -

This is for those who require advice and help with their pet's health via email. Send an email and photos (can also do this via Facebook Messenger if you choose). We will work through things with you, and then submit a final recommendation and plan for you.  If it appears that your pet will need a physical consultation, then any fees paid will go towards the "Real Dr Liz".  The online health questionnaire also needs to be filled out, as well as any further surveys we require prior to our final assessment. You will be sent an invoice for this service.   Email Dr Liz is $45 (this is for all emails and advice for up to 7 days from the first email)

Virtual Dr Liz -

This is for those who do not necessarily require a physical examination but needs a conversation to work through your pets illness or chronic condition. 

Real Dr Liz -

This is for those where a physical consultation is needed - a check up is needed to lay "hands" on your pet, to work through what is going on, and administer any medications that are needed. 

To ask for a transfer of your medical history to another vet in the event of an emergency, Click here. 

We love feedback, as its lets us know if we are doing OK, and if we are not.  Our Ears is a page for you to give us information. Click here.

File NameDescription / Comment
Dr Liz's Certificate of Infection ControlOur certificate that we are knowledgeable and trained in infection control with respect to COVID-19.
Guelph Uni Triage SheetAn example of the triage that we will be implementing in the months moving forward