COVID 19 - RVAC STYLE
Updated 10th April 2020
Oh wow, what a tumultuous few months we have had.
Effective immediately - We will lock our doors with availability of out door waiting or car park waiting.
Monday 23rd March - No walk in appointments at all.
Tuesday 24th March - No public access to our waiting room. We are continuing to offer consultations at the vet hospital on Tuesdays, Fridays and Saturdays (and depending on demand, we may open on other days). On the other days, we will be offering remote consultations.
Moving Forward: We prefer online booking for appointments with the Real Dr Liz on Tuesdays, Fridays and Saturdays, and the Virtual Dr Liz on designated other days (variable).
Remote Consultations are coming - The Virtual Dr Liz will be coming starting after Easter. If, as a result of the virtual consult we need to see your pet for a physical consultation, the only extra you will need to pay will be for medications and any tests.
House Call Delivery - of medications, food, and flea/tick control. Click here to order.
Essential Vs Non Essential Services - The Australian Veterinary Association are working through a draft recommendation of what is Essential Vs Non Essential services during the COVID 19 crisis We are working through a similar list
Our Operating Theatre - As a fully equipped veterinary hospital, with expensive advanced medical equipment, it is hard to see it not being used whilst I am paying leases for the equipment. However, as a responsible social citizen, we feel it better to save our resources for those that truly need it, (as well as not take vital PPE resources away from the crucial human sector) . It is not "Business As Usual", it is "business in a manner that shows that we care for our community, you and your pet."
What about just for advice? Facebook Messenger is ideal - click here to our Facebook page , or email me.
Remote consultations will be available with Dr Liz, vet nurse consultations with Dirk or Tegan (the stuff that you would normally ring the vet for but do not want a consultation)
We will be doing home deliveries of all medications and foods to existing clients as soon as we reasonably can.
We will update this page on a regular basis.
How will the phone consultations work? Its easy.
You make a booking, I will send you a questionnaire to get more information on what is worrying you. This will allow me to be better prepared for your visit to ensure you get the most out of it.
We can make the consult via phone, FB messenger or email or a combination of this if you feel you need to send photos.
Payment can be made via paypal (thru the online booking portal), via credit card over the phone, bank deposit directly (we will advise you our PAYID for payment). Payment will be required prior to delivery of any medications.
If you are suffering financial hardship, and you are a regular client of Russell Vale Animal Clinic, we will help you as much as we can in these trying times.
To make an appointment, Click here
To ask for a transfer of your medical history to another vet in the event of an emergency, Click here.
To ask for home delivery or request for medications/prescriptions/foods, Click here
To find out more about Vaccinations and your pet during the COVID-19, Click here
To fill out a registration form (for new clients), Click here
To fill out the health questionnaire which is essential prior to any virtual consultation, Click here.
A refresher of the sort of things we stock, to help you make an order for home delivery. Click here.
We love feedback, as its lets us know if we are doing OK, and if we are not. Our Ears is a page for you to give us information. Click here.